Frequently Asked Questions
Do you offer international shipping?
Yes we do! We currently ship to US, Canada, Switzerland, Germany, Italy and Some countries in Asia Pacific; Philippines & Singapore. Please refer to our shipping and delivery page for more details.
Do you create custom orders?
Looking for a unique, personalized candle or gift? Don't worry, We got you covered! We specialize in creating natural and organic products that are tailored to your specific needs. Whether it's a special scent or a bulk order for a wedding or corporate event, we would love to work with you to make it happen. Our team takes pride in delivering high-quality products that exceed expectations. Contact us today to get started on your custom order.
What is your privacy policy?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
**Our online store is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
What is your cancelation and return policy?
Order amendments:
If you wish to change an address or cancel an order please contact our Customer Care Team here within 30 minutes of placing your order. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.
Returns & Refunds
Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You'll have 14 calendar days to return an item from the date it has been delivered to you. Please refer to our returns and refunds section for more information on how our return process works.