Returns & Refunds

Money-Back Guarantee.

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• We are proud to stand 100% behind our products. Your satisfaction is always our top priority, and we pride ourselves in our hassle free Return and Exchange Policy. If for any reason you are not completely satisfied with your purchase, we will be happy to facilitate an exchange or a return to ensure your complete satisfaction. Unauthorized returns are subject to 30% restocking fee and we do not accept returns on customized products. Refunds will only be made to the original payment within 7-10 business days of our receipt of the return.
   

• You can return purchased items within 1 week upon delivery to request for an exchange or full refund (less shipping charges) subject to our Return Conditions. We do not accept returns on customized products.

• Items that are not defective must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included. There are usually no restocking fees for the return of items meeting the above mentioned conditions providing they they do not fall under our Return Policy Exceptions. Refunds will only be made to the original payment within 7-10 days of our receipt of the return.
   

• For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage. All charges related to the return of items to Omikami Aromatherapy are the responsibility of the customer unless the item was defective or damaged in transit, you received the wrong item, or where the fee is prohibited by law. We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to the refund of the purchase price of the merchandise.
   

• Replacements will be shipped by using the shipping method that customer selected on the original order. ​

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 **Our candle is handmade from natural materials. We don't use candle dye to color them, only natural and safe materials such as food grade coloring or natural colors from the essential and premium fragrance oils we use to brew the scent. This does not affect the beautiful fragrance we have made for you. Our scented candles are handcrafted & poured in small batches. We ask and appreciate your consideration about some natural discolorations and minor surface imperfections due to environment or atmosphere changes during shipment and storage process.

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Return Conditions:

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• Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
   

• Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order. For example, if you bought an item that came with free extra product. These ‘extras’ must be included with your return to qualify for a full refund.
   

• When repacking an item for return, please be sure to include all the free and promotional items that came with your order as well as all applicable accessories. Generally, as a “rule-of-thumb" you should return the items to us the same way we sent them to you - in the same condition and with all the original contents. If a promotional item is missing, its value will be added to the original price you paid for the order, thus reducing the amount of the refund, if such is issued.

• Currently, our return and refund policy exclude international orders. But please do send us an email for any questions or considerations regarding international orders. We will try to help you as much as we can. We hope to be able to extend our returns & refund policy to our international clients soon.

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Return Policy Exceptions:

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We are unable to accept returns or exchanges on the following items:

• If an item has been used, we are unable to accept its return.

• Unauthorized returns are subject to 20% restocking fee

• Customized or personalized products.

• Special order items including promotional and corporate gifts merchandise.

• All claims for credit, shortages, dissatisfaction and/or damages must be placed within 5 days of receipt of merchandise.

• Shipping charges and gift-wrapping charges are non-refundable, except in the event that Omikami Aromatherapy shipped you the wrong items. Customers receiving free shipping will be charged the exact shipping charge for shipping if their order is returned for a refund of the original purchase price.

• Customer will be charged an additional SHIPPING fee for any refused or undelivered shipment due to customer's incorrect addressed entered on the order form which must refunded. Any order that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.

• What happens if my item arrived damaged or was lost?

• All shipped items are insured. Inspect your order immediately upon delivery. It is unlikely that anything will be damaged as we pack our orders well. If you detect visible physical damage or missing items, email or call us immediately if damage has been detected.
   

• On the event you receive damaged merchandise or do not receive your items at all, the carrier will need to conduct an investigation. Please contact us immediately about the problem within 3 business days of receipt of the merchandise or 3 days after the scheduled delivery date in case of non-receipt. In case of damage DO NOT discard any shipping materials and manufacturer’s packaging. Please re-seal the damaged products using the original packaging materials. You must hold the package for at least 8 business days. If your specified shipping company does not contact you to pick-up the damaged merchandise for damage inspection, then they waived the inspection and the merchandise can be discarded.

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Restocking Fees

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• We do charge restocking fee for the unauthorized returns. There is no restocking fee for Authorized returns of unopened, unused, and untested items. Authorized Items are subject to 25% restocking fee. No refund will be issued for the items which are returned back to us without an approved return request and if the item had not passed proper product check by our staff; This means that an item returned must be in sellable as new condition. Please keep in mind that restrictions apply (see Return Policy Exceptions for more details). We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. We also reserve the right to charge a restocking fee of up to 25% on returns of opened products.

 

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Return instructions will be emailed to you upon approval of your return request.